- “FLANDEUR FLOWERS & CHOCOLA – SOLE PROPRIETORSHIP L.L.C” maintains the https://flandeur.ae/ Website (“Site”).
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
- ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
- ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
- ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
- ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy of transaction records and https://flandeur.ae/ policies and rules’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
- ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
- https://flandeur.ae/’will not pass any debit/credit card details to third parties’’
- https://flandeur.ae/’takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies.
However https://flandeur.ae/ (website) cannot guarantee the security of any information that is disclosed online’’
- https://flandeur.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
- “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
This website uses cookies to improve the user experience and ensure that it is functioning effectively. By continuing to browse this site, you agree to our use of cookies. For more information, please visit our Privacy Policy.
- Shipping Process & Conditions
- All orders are carefully packed to ensure product safety during transit.
- We partner with trusted courier services to deliver your order efficiently.
- Customers must verify the condition of the items upon delivery.
- Delivery Fees
- Abu Dhabi: AED 40 (Free shipping on orders above AED 299).
- Other Emirates: AED 50 (Next-day delivery).
- International Delivery: Not available at the moment.
- Delivery Time
- Abu Dhabi: Same-day delivery within 2-4 hours.
- Other Emirates: Next-day delivery for orders placed before 10 PM.
- Orders placed after 10 PM will be delivered the following day between 1 PM and 8 PM.
- Sharjah City , Dubai , Ajman & Al Ain Orders will be Only in “Monday / 24Hrs Pre-OrderRAK,UAQ / 24Hrs Pre-OrderKalba , AlZaid , Fuj or Other Emirates on Special Order Delivery only, Contact us for more information
Once the payment is made, the confirmation notice will be sent to the client via email or SMS within 24 hours of receipt
- By completing your order, you agree to the following:
Depending on the circumstances, we may provide alternative solutions, such as:
Resending the same product (replacement).
Resending a different gift of equal value.
Since we work with fresh products, the final decision on the appropriate solution will be at our discretion.
Timely Notification: Please notify us upon receiving your order or within 1 hour of receipt if there is an issue. In such cases, we will work to resolve the matter within one business day through a replacement, or another suitable solution.
Processing Time:
For replacements or alternative solutions, we aim to resolve the issue within 3 business days.
If you have any questions or need further clarification, feel free to contact us at:
- info@flandeur.ae
- +971 54 538 2268
By completing your order, you agree to the following:
- Refunds for Payments: Please note that all refunds will be processed directly by us to the original payment method within 48 hours.
- Order Cancellation: If you wish to cancel your order, please contact us as soon as possible via phone or email at:
- info@flandeur.ae
- +971 54 538 2268
- Orders can be canceled as long as they have not entered the production process or been dispatched.
- Orders in Transit: If the order has been prepared or is out for delivery but has not yet reached its destination, we will attempt to contact the driver to cancel the delivery. However, refunds will not be provided for the product due to the perishable nature and quality of the fresh items used.
- The amounts added to the gift card are valid for one (1) month from the date of purchase.
- After this period, any unused balance will expire and cannot be refunded or reactivated.
- Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
