- “FLANDEUR FLOWERS & CHOCOLA – SOLE PROPRIETORSHIP L.L.C” maintains the https://flandeur.ae/ Website (“Site”).
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
- ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
- ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
- ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
- ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy of transaction records and https://flandeur.ae/ policies and rules’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
- ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
- https://flandeur.ae/’will not pass any debit/credit card details to third parties’’
- https://flandeur.ae/’takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies.
However https://flandeur.ae/ (website) cannot guarantee the security of any information that is disclosed online’’
- https://flandeur.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
- “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
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- Shipping Process & Conditions
- All orders are carefully packed to ensure product safety during transit.
- We partner with trusted courier services to deliver your order efficiently.
- Customers must verify the condition of the items upon delivery.
- Delivery Fees
- Abu Dhabi: AED 40 (Free shipping on orders above AED 299).
- Other Emirates: AED 50 (Next-day delivery).
- International Delivery: Not available at the moment.
- Delivery Time
- Abu Dhabi: Same-day delivery within 2-4 hours.
- Other Emirates: Next-day delivery for orders placed before 10 PM.
- Orders placed after 10 PM will be delivered the following day between 1 PM and 8 PM.
Once the payment is made, the confirmation notice will be sent to the client via email or SMS within 24 hours of receipt
- Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
- We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
- Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
- Note: For No Refund Policy and No Cancellation – this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes.